F.A.qs

Most Frequently Asked Questions & Answers

The first step of your Kilt Experience is to email or message us with details of your enquiry.

Once we have discussed your requirements we will provide you with costed details and timescale. At this stage we will ask you to confirm your order with a deposit.

As our products are all hand-made to order, your deposit will ensure your order is in the queue.  We will keep you updated throughout the ordering and making process.

You can find more details on our How To Order page

To get started on your Kilt Experience journey now, please send us a message using our Enquiry Form.

Alternatively you can send us an email to: thekiltexperience@gmail.com

Our preferred method of payment is by bank transfer.

We can also accept payment via PayPal.

All transactions are in Pounds Sterling.

For International payments we ask customers to ensure that payment is accurately transferred irrespective of exchange rates and fees that may be inccured.

Please read our Terms of Business.

Where it’s not possible to deliver in person, we will ensure secure postage which is tracked and recorded.

Prices quoted for our products do not include the cost of delivery/ shipping (postage and packaging) which is calculated separately based on packaged weight and delivery location.

We will advise on the delivery cost for your order during the consultation process.

 

If we cannot take your measurements ourselves in person, we will provide you with a measuring guide during the consultation process.

Our hand-sewn kilts, leather kilt belts and sporran belts are all made to measure, so it is important you provide us with the correct measurements of the wearer and follow our measuring guidelines accurately.

Please note that mens’ trousers sizing can be quite different from kilt sizing. Your kilt, kilt belt and sporran belt will often measure larger than your trousers size and regular belts worn with trousers.

For best results please ask someone to help take your measurements for you and let us know if you are unsure or need any further assistance.

Our high quality products are bespoke and handmade especially for you. Prices will vary depending on materials used and time spent in the consultation, design and making process.

During consultation we will guide you on choosing the materials used in making your kilt, outfit and sporran. Selecting from the thousands of tartans can be overwhelming and we are here to guide you. We will help to focus your selection and provide samples so you can see the colours and feel the quality before you decide.

We think it is important to know who makes your clothes and want you to know where they are made. At The Kilt Experience, we are proud to say that we make your hand-sewn kilts and leather sporrans ourselves, here in Scotland. Our tweed waistcoat and jacket outfits are made by our traditional tailors, also in Scotland.

As a guide, light soiling can be removed by dabbing (not rubbing) with cold water using a clean cloth or sponge. More difficult stains can be removed by steaming using a clean damp cloth.

You can wash your kilt carefully by hand, or have it dry-cleaned.

Read more in our Kilt Cleaning section.

Our Kilts, Outfits and Leather work are made to order so lead in times can depend on our workload. We will advise you on this during early discussions regarding your order.

If your kilt has ‘shrunk in the wardrobe’ or requires some TLC or a wee bit of maintainence, we can assess and advise what work can be done so that you can enjoy wearing your kilt again.

For more information check out our Stitch in Time section, or Contact us.

The Kilt Experience Gift Vouchers can be used in part or full payment for our hand-sewn kilts, sporrans, outfits and for hire of our Professional Piper. 

For more information on our Gift Vouchers please read our Terms of Business.

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